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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 84 229 6553
Neutral (3) 17 44 883
Negative (1 or 2) 32 89 1289
Total Reviews 133 362 8725
Avg Rating 4 Star Review
3.71		 3.5 Star Review
3.70		 4 Star Review
4.00
Address: 1 Dell Way
Round Rock, TX 78664, - US
Website: http://www.dell.com
Business Hours: n/a
Sales Phone: 800-624-9897
Service Phone: 800-624-9897
Sales Email: n/a
Cust Service Email: n/a

Dell.com

http://www.dell.com


Sort Reviews by: Date Rating
Date Reviewed: 05/18/2012
brknrrw from unknown
Member Since:
05/09/2012

View Member's:
Reviews 		took to long of time to process the order. Overall Rating
3 Star Review
 
Date Reviewed: 05/16/2012
bsinkk from WV
Member Since:
11/09/2004

View Member's:
Reviews 		You do NOT have seemless integrtion with Dell Financial Services. Entry on the order screen modified details on the Dell Financial Services account with SHIP TO data. I ended up paying MORE $$ short term due to an inabilitity to get the website to ship to my son and bill ME. I ended up paying MORE $$ long term because I couldn't take advantage of your 12 mo same as cash options. I wasted over an HOUR trying to make it work. Were it not for the fact that you are the only vendor to sell the product my son wanted, I would have gone elsewhere. Overall Rating
2 Star Review
 
Date Reviewed: 05/14/2012
barbara.saunders from unknown
Member Since:
04/28/2012

View Member's:
Reviews 		I love the website and everything went well. Overall Rating
5 Star Review
 
Date Reviewed: 05/14/2012
stuart.macgillivray from unknown
Member Since:
04/28/2012

View Member's:
Reviews 		Military Shipping information IE: Zip codes and Address need to be entered into system validation. Also need to add a help address section for anyone who resides within the military when they want to order items. Overall Rating
4 Star Review
 
Date Reviewed: 05/14/2012
S6HARRISON from unknown
Member Since:
04/28/2012

View Member's:
Reviews 		I HAD TO PLACE THIS ORDER FOR MY EMPLOYER, AVATEC COMPANY. THE COMPANY PRES. TRIED TO PLACE THE ORDER, AND COULD NOT GET THE ONLINE ORDER PLACED. HE GAVE UP. Overall Rating
3 Star Review
 
Date Reviewed: 05/13/2012
david.parnell from unknown
Member Since:
04/27/2012

View Member's:
Reviews 		Actually had to put my purchase in my cart 3 times before it actually locked in! The other times I put it there, it didn't stick and I had to start over with the order. Kept saying "error" for the webpage. Very time consuming in the long run. Overall Rating
4 Star Review
 
Date Reviewed: 05/12/2012
edithtabb from unknown
Member Since:
04/26/2012

View Member's:
Reviews 		I was pleased with placing the order over the internet. Overall Rating
5 Star Review
 
Date Reviewed: 05/12/2012
kathieh3 from unknown
Member Since:
04/26/2012

View Member's:
Reviews 		much to slow, took for EVER to place the order Overall Rating
2 Star Review
 
Date Reviewed: 05/12/2012
ginabrand from unknown
Member Since:
04/26/2012

View Member's:
Reviews 		Dell's website made it very easy for me to decide what I wanted on my laptop. The product details were excellent. Overall Rating
5 Star Review
 
Date Reviewed: 05/10/2012
burrellboykin from unknown
Member Since:
05/01/2012

View Member's:
Reviews 		Called to get help on a problem with an on line purchase. The gentlemen from India was no help at all and when I asked for a supersvisor I was put on hold. Finally the call was dropped after a long wait. First delivery date was extended a few days after the order and when I called to cancel i was told I couldn't as the Item had shipped with yet another delivery date. Overall Rating
1 Star Review
 
Date Reviewed: 05/10/2012
celadon60 from unknown
Member Since:
04/24/2012

View Member's:
Reviews 		excellant worry free experience Overall Rating
5 Star Review
 
Date Reviewed: 05/09/2012
ryeman from unknown
Member Since:
04/30/2012

View Member's:
Reviews 		great site..,I got lost and you helped find me and the order went through await dell no. 3 ..got the machine out of the package pklugged it in and what a pain it has been since I bought it. Virtually no paper work..have to go to the web..will not as it does not service a land line..a lot of things that seem to be permanently on it would be great if I was a teenager..went and tried to transfer programs from my computer a dell inspiron and found that nothing is compatable..so the savings weill be spent on new programs..every piece wants to go to the web..found out I can get to the web thanks to Best Buy and 50 bucks..well next is a return..a lot of scmaltz and no heart..after buying my last two computers from dell..no more and no more recomending scmaltzy microjunk..really happy with this purchase. Overall Rating
3 Star Review
 
Date Reviewed: 05/08/2012
g.howard from unknown
Member Since:
04/29/2012

View Member's:
Reviews 		you have one the sorriest run around web sites i have ever been too. more phone line run around put on hold what idiot decided i need a account to order ink i would like to know thier name. my next purchase will not be a dell. Overall Rating
1 Star Review
 
Date Reviewed: 05/08/2012
MAEDAR001 from unknown
Member Since:
12/01/2009

View Member's:
Reviews 		Verry hard to place an phone order; the automated phone system was not specific enough to answer my questions and kept refering to others. The online chatt was too slow because of my internet hook up. Overall Rating
4 Star Review
 
Date Reviewed: 05/07/2012
mike_moffitt from unknown
Member Since:
04/27/2012

View Member's:
Reviews 		na Overall Rating
5 Star Review
 
Date Reviewed: 05/06/2012
mjkaspar from unknown
Member Since:
11/15/2010

View Member's:
Reviews 		item needed available and to be shipped JIT delivery. Overall Rating
4 Star Review
 
Date Reviewed: 05/04/2012
llittleredhen from unknown
Member Since:
04/18/2006

View Member's:
Reviews 		I have navigated many shopping websites in the past few years. This kept telling me I had errors "highlighted" below. Not so! I feel this shopping website is one or the slowest and difficult to use that I have experienced in many years. Overall Rating
4 Star Review
 
Date Reviewed: 05/04/2012
sle639 from unknown
Member Since:
04/18/2012

View Member's:
Reviews 		omg placing my order was like pulling teeth. I love my Amazon account with it one click order button. Try it! Overall Rating
2 Star Review
 
Date Reviewed: 05/03/2012
jalcpa from unknown
Member Since:
04/17/2012

View Member's:
Reviews 		Took long time for site to process order once I checked out. Overall Rating
3 Star Review
 
Date Reviewed: 05/01/2012
nursernbsn from unknown
Member Since:
04/15/2012

View Member's:
Reviews 		No difficulties ordering replacement cartridges. Overall Rating
4 Star Review
 
Date Reviewed: 04/28/2012
adellac from unknown
Member Since:
04/12/2012

View Member's:
Reviews 		Very long wait for bank approval; Overall Rating
1 Star Review
 
Date Reviewed: 04/28/2012
dave from unknown
Member Since:
04/12/2012

View Member's:
Reviews 		The online chat was very helpful in selecting the laptop that was right for me. The online configuration was very user friendly. Overall, the order process was excellent. Overall Rating
5 Star Review
 
Date Reviewed: 04/27/2012
feasel from unknown
Member Since:
04/11/2012

View Member's:
Reviews 		Order processing was horrendous....Dell use to have good order processing and now iit STINKS!. I would fire any/all of the people who created this GARBAGE of an order processing system. Overall Rating
1 Star Review
 
Date Reviewed: 04/27/2012
chuckb from unknown
Member Since:
04/11/2012

View Member's:
Reviews 		Dell is very easy to order online. I have ordered several computers and accessories online and it is always so easy. Overall Rating
5 Star Review
 
Date Reviewed: 04/27/2012
joycefay from unknown
Member Since:
04/11/2012

View Member's:
Reviews 		Have been atttmpting to order 3 black & 1 colored printer cartridge for over 2 hours - at least. Have ordered several times previously with the last time being 10-29-2011, which I finally ended up talking to a Dell rep to order. System would not recognize me, my address, my password - NOTHING. Why can there not be a record of me and previous orders to expediate the situation? So time consuming & frustrating. Actually this is 2nd attempt in a couple of months; just quit the previous time. Ink seems to be a lot less than previously, maybe 50% less. Overall Rating
1 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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